Smoking Cessation Workshop

just doing a favor for a friend,

SMOKING CESSATION WORKSHOP FOR DENTISTS

Welcome to the launching of the FIRST Quit Smoking Dental Clinic in Malaysia-Dental Public Health Specialist Clinic, Faculty of Dentistry, UKM.

Host:	Department of Dental Public Health, Faculty of Dentistry, UKM.
Type:	Education - Workshop
Network:	Global

Date:	Wednesday, August 5, 2009
Time:	8:00am - 6:00pm
Location:	Faculty of Dentistry, UKM
Street:	Jalan Raja Muda Abdul Aziz
City/Town:	Kuala Lumpur, Malaysia

Phone:

0392897850/5449

Description

SMOKING CESSATION WORKSHOP FOR DENTISTS
BY THE NICOTINE ADDICTION RESEARCH & COLLABORATING CENTER (NARCC)
NARCC is a collaborating center to fight against nicotine addiction and provides knowledge to health professionals to help their clients to quit tobacco use. This workshop is aimed at empowering dental practitioners who are interested and willing to make a difference in helping individual clients to stop smoking. The workshop is designed to be interactive. For the first time, interactive pads in small group sessions to facilitate direct contact with facilitators will be used. The program will enable participants first hand information and assistance should they wish to start programs of their own on completion of this workshop. Continued assistance will be provided for those interested to conduct their own programs in their centers.

Registration fee: RM50 only by 29th July
RM 65 by 30th July-4th August
On-site registration fee: RM 80
Please request for the first flyer if interested.

Thank you very much for your support in making our world a healthier place to live in.

Dear KFC

I have been a loyal fan of yours ever since I first tasted your finger
licking good original fried chicken way back in the mid 80s. However,
last Monday, April 27th, I have experienced a series of very
unpleasant services from not one, but two KFC outlets near my
residential area.

First, we went to the KFC outlet at wisma PKNS, Bandar Baru Bangi at
around 9:15 pm. I was lining up for about 10 minutes when finally I
got to reach the counter. But, the counter boy casually told me to
move to a different line, put the sign "counter closed" and happily
sang his way back to the kitchen. "What the hell??" , just for your
information, I was the only customer left on that line and if I were
to move to other lines.. I had to go back into queues of 6 to 7 people
and god knows how long I have to wait until I get to reach the
counter. He saw me waiting there like an idiot for 10 minutes... if he
wanted to close the counter, he could just have asked me to move
earlier and not let me waste my time to reach the counter and be told
in the face that the counter is closed! I think that is darn rude !
Where is your common courtesy, man?

I was too pissed off to spend my hard earned money on you, I asked my
husband to just go to McDonalds instead. But being a loyal KFC fan, he
insisted to queue and get his fried chicken for dinner. Besides, my 4
year old daughter was so excited about getting her chicky meal. So, we
waited for another 15 minutes or so.. only to find out that they only
have twister left on the menu! Oh my god!! KFC! do something! Your
staff just don't know how to handle and communicate with customers!
The manager or one of the staff could just inform all those people who
spent their time queuing, a simple line would do... " we are sorry
sir/mdm.. but we are about to close and only have bla bla bla on the
menu" . And if they are too shy to stand there at the doorsteps and
tell the customers.. a simple handwritten sign posted at the front
door or hanged at the counter is good enough for Bandar Baru Bangi's
residents who I believe are all well read and literate people. Urghh..
Don't just think of what's in the customer's wallets, but also
consider our patience and dignity. Several customers were stunned when
they reached the counter and found out that the only food avilable was
twister. It's too simple, I don't think you need a customer to lodge a
complaint to the customer service department to improve on things like
this..

But the story did not end there. Being a determined person my husband
is, he insisted for us to go to the KFC outlet in Kajang which
operates 24 hours. There, well.. the service was better, when they
wanted to close the line , they didn't just turn away customers who
were already in the queue. Sadly, again, they didn't know how to tell
their customers about their shortfall. They promised to send us the
free toy that comes with chicky meal but it never came to us not even
until we have finished our meal. So, we went back to the counter and
asked one of the staff. But we were kept waiting and waiting and
waiting.. and the thing never came. If you don't have it or if it is
out of stock, just tell us so. We are your customers. We pay for your
service and merchandise!

I seriously hope action is going to be taken against this complaint I
made. It's not that I want your staff to be punished or what not, I
just badly want you to improve. You should educate your staff the
proper way to deal and treat your customers. Communication is the most
important tool in business. Someone like me shouldn't be telling a
giant conglomerate like KFC something as simple as that, but
sometimes, when we are at the top, we tend to forget all these little
things that are actually fundamental to our success.

Well, not all KFC staff are that bad, I have to say I enjoy dealing
with KFC at Warta, Bandar Baru Bangi as well as KFC at
Alamanda,Putrajaya. They are polite, and they always inform me when I
have to wait for some things I ordered or when things are out of
stock. Maybe, those KFC staff in Wima PKNS and Kajang could go and
learn a few things from them.

Thank you very much for your kind attention. Hope to hearing from your
management, soon.

yours truly,

scrollock

This was taken from an actual email sent to customerservice@kfc.com.my. Name was changed for confidentiality purpose . I will update the blog if there is any news from them

Parliament, Oh Parliament !

My last parliament duty ended at 8.00 pm. No more such duties for me at where I am heading, I hope. I'm not sure whether I'm going to miss this or not.. but, naah.. Having to sit at the parliament for the whole day just to listen to the debate (though some were quite entertaining) is nothing but an insult to my intelligence, so I choose to opt out of the system. Hundreds of thousands of dollars were spent on me to do something smarter than this. And I hope I can deliver what is expected out of me.

30 Days and Counting

Tick Tock..

Tick Tock..

HR Sucks!!

No, it's not my name, but Human Resource.

Didn't I tell you before? It's the lousiest job in this whole universe. Especially when you are just the minion in the organization. You are just a puppet on strings merely carrying out duties which are ordered by the invisible hands. And sometimes... those hands contradict each other.. which in the end will make you lost and weak. You always feel hopeless and helpless... people come to you saying that you are cruel for separating them from their families.. but at the same time, you are labeled idiot and incompetent by some for taking people away from one place to another..
Ideally, it should be balanced.. but how to be fair when there are too many hands handling my strings?

At least you know that this is one of the many reasons why I'm cutting myself off those silly strings . For I fear that one day the strings might strangle me to an immature death.

A Dispute Over A Parking Lot

I'm actually surprised that I am not pissed off by what I found stuck on the wall of the space where I always park my car.

I have been using that space for almost 2 years now, and I can still remember the day it was shown to me by the officer in charge of parking lots. It was, wow! very conveniently located, easy to park , spacious, and only a few steps away from the lift.

But today, 10 minutes before 8.00 am, a bright yellow bill was stuck on the wall with someone else's name and car registration number on it.. WTF?? so i just drove on and parked my car outside the building.

Luckily, someone punched the card for me.. :))

Then I went straight to the EO and told him what happened. Guess what.. it was he who got pissed off!! Apparently, there was this guy.. Dr Is*uni who has been calling our division claiming that my car is parked on one of their division's lots. Although explanation was done, he could not take it. And then last week, some Dr Gha*ali sent a memo to us, telling the same story, attached with a proof, which was a letter issued by Khidmat Pengurusan about who owns which lots.. dated somewhere in 2005. The reason our EO was mad is, he has already told them that the 2005 letter is out dated. There's a new one we received in 2006 which he has already quoted and explained.. but mm not well digested by the honourable doctors.

Actually there is another story behind this tale.. It is true that the lot that i am using is legally under their division. It happened back in 2005 or so I was told.. That parking was actually allocated for their big boss. But the big boss didn't like the location because the nearest lift would be the one leading to the back door.. and i supposed he prefered entering the office using the front door, hence, he asked to swap parking space with one of our lots. Till now, their big boss is using our parking lot. Isn't it logical that we should be given a lot in exchange for the lot used by their big boss?? But no, they did not want to listen to us, and decided to discreetly put up the bright yellow bill.. Why did I say discreet? Because it was not there last Fiday when I last parked my car in that space. That means he must have done it over the weekend.. when no one's watching.. urgh..gross.. how childish can one be?

Why am I not Pissed Off? I am leaving this place for good, soon. So i couldn't care less.. but It is definitely unfair for our division to lose a lot just like that.. so, i hope the EO can settle this as soon as possible. .. Hopefully, we don't see people punching each other over a parking space.

However, I have only one question for Dr Is*uni and Dr Gha*ali


Why did you let me park there for 2 years before you realised it is actually yours??????

I hope that knocked some sense!

WTH??

Malaysia a destination for human trafficking, says US

by Lim Ai Lee, The Star,

Tuesday March 3, 2009

NEW YORK: Malaysia has been identified as a destination for human trafficking, according to the 2008 Human Rights Report released by the US State Department here.

The report described the problem as serious, adding that the country was to a lesser extent, a source and transit point for men and women trafficked for purposes of sexual exploitation and forced labour.

“Victims, mostly women and girls from Myanmar, Mongolia, China, Indonesia, Cambodia, Thailand, the Philippines, and Viet-nam, were trafficked into the country for commercial sexual exploitation,” the department said in its annual human rights country report that covered over 190 countries.

Foreign embassies, NGOs, and government authorities had reported that more than 100 trafficking victims were rescued and repatriated in Malaysia last year, many of whom were involved in prostitution.

Crime syndicates were believed to be behind most of the trafficking cases while employment agencies were also said to be heavily involved in trafficking migrant workers, the report claimed.

In Petaling Jaya, LOURDES CHARLES reports that the police here have had numerous successes in combating human trafficking.

According to Inspector General of Police Tan Sri Musa Hassan, Malaysian police and their Asean counterparts had been sharing information on local syndicates involved in the trafficking.

“That is why we have our own Anti-Human Trafficking law as we are very serious in our fight against such crimes. We have rescued many women and deported them to their countries of origin,” he added.

The US department was satisfied that Malaysia was neither involved in politically motivated killings nor was it linked to any reports of politically motivated disappearances during the year.

The Malaysian Government generally respected the human rights of its citizens, it acknowledged.

Although there were no government restrictions on access to the Internet, the Government was criticised for blocking access to some websites and arresting several prominent bloggers, including Malaysia Today’s Raja Petra Kamarudin for sedition.

The report also commented that political rhetoric using religion had raised tensions among different religious groups but this did not lead to an outbreak of violence.

my guesses of what we are going to do about this:

1. Jump up and down, shouting and cursing at each other at the parliament
2. Start a malicious racist sort of chain-mail accusing this and that
3. Keep quiet and go on with life
   
4. What Malaysia? I 'm not Malaysian...?!

So, Which one are you?